Contact Southside Collector

If you have inquiries about a product, would like to sell something, or wish to discuss anything further, please send us a message below. Southside Collector will promptly respond.

You can also contact Jess on 0434767436

ABN 79 089 248 642

Registered Second Dealer License #SHD-0017964

FAQS

Do you have a physical store location?

YES! Our new warehouse/showroom is located at 3/171 Chesterville Rd Moorabbbin, VIC.

The warehouse showroom is open for customers to view and purchase available items 10am - 5pm every Friday & Saturday @ 3/171 Chesterville Rd Moorabbin.

How do I purchase/view an item I see on the website in person?

You can view and purchase all current items on the website and select postage or pickup from our warehouse.

The warehouse showroom is open for pickups and viewings Friday & Saturday 10am-5pm at 3/171 Chesterville Rd Moorabbin.

Can I pick up my order from a store?

YES Every Friday & Saturday 10am-5pm from our new warehouse/showroom which is located at 3/171 Chesterville Rd Moorabbbin, VIC.

I live overseas can I purchase from Southside Collector?

Yes, currently we offer international post via our Etsy Store. Please visit https://southsidecollector.etsy.com to see the available products for international customers.

What payment methods do you accept?

Via our Shopify website we accept all major Credit Cards, Google Pay, Shop Pay, Paypal, Afterpay & Cash Instore.

Can I use a gift card on your website or instore?

YES, you can use a purchased Southside Collector Gift Card as a form of payment online and instore.

What Furniture Delivery options are available?

LOCAL METRO MELBOURNE FURNITURE DELIVERY
The Cost will calculate automatically at checkout for Metro Melbourne customers. Ground floor delivery only & someone must be on the receiving end to help unload larger items.

REGIONAL & INTERSTATE FURNITURE DELIVERY If you live outside METRO MELBOURNE please Get In Touch prior to purchasing for a quote. We have delivery solutions for most regions of Australia.

How can I track my parcel?

YES when you make an order online a tracking number for Australia Post or Sendle will be attached to your order.

What is your return and exchange policy?

Carefully read descriptions & inspect images as Returns & Exchanges are not accepted. Significant imperfections will be detailed, however purchasing vintage means items may have age-related flaws. It is important to note that while significant imperfections will be noted, vintage items may still have age-related flaws. Carefully examine descriptions and images before buying.

How do I report a problem with my order or delivery?

Please contact us here so we can assist you with your order.

Your Australia Post and Sendle Parcels Includes insurance for the value of your purchase for loss or damage. Please contact Australia Post or Sendle to make a claim if needed.

If your item is damaged on arrival please contact the postal service and issue a damaged parcel report. They will require photos of damage/ packaging used/ proof of purchase/ postage label. Once the parcel leaves us it’s up to the postal service to care for your parcel. Your parcel will be insured for the value of the package.

How can I contact customer support?

You can contact Southside Collector here via our Contact Page

Clearing out an estate or have some items you think I would be interested in?

Are you in the process of clearing out an estate or looking to sell vintage homewares or furniture? Southside Collector is interested in purchasing your unique and special items! We’re passionate about finding hidden gems and one-of-a-kind treasures from estate sales and personal collections. If you have vintage homewares or furniture that you’re ready to part with, we’d love to hear from you!

Here’s How It Works:

Thinking of Selling?

I’m always on the lookout for unique, quality pieces — and I aim to make the process smooth and respectful for sellers.

Here’s how I work:

• Selective Sourcing: I carefully assess each item for its uniqueness, character, and fit with my collection.

• Fair & Honest Offers: I offer competitive prices based on resale value. Please note I don’t pay retail prices — offers reflect the costs involved with reselling, including listing fees, potential repairs, GST, and the flexibility to discount items if they don’t sell.

• Hassle-Free Process: I handle all the details to make the experience as straightforward as possible.

A few important things to know:

• Payment is made via bank transfer — I don’t carry large amounts of cash.

• I’m a registered second-hand dealer, so I’ll provide a receipt of purchase and am legally required to record your driver’s licence details as proof of ID.

• House visits to view furniture or larger quantities of items can be arranged by appointment.

• Please don’t bring boxes of items into the store on trading days — I’m focused on customers during open hours and can’t give your pieces the attention they deserve.

• If you have items to sell, please send a few clear photos or a brief overview to me (Jess) on 0434 767 436 (text or call preferred).

And lastly, please don’t be offended if I say no — I receive a lot of enquiries and need to be selective with what I take on. I often have estates booked in advance and simply can’t take everything, or it just isn’t quite the right style or era!

Thanks so much for thinking of Southside Collector — I can’t wait to see what treasures you might have ✨